CORE WORK ACTIVITIES
Assisting with the Management of Engineering Operations and Budgets
- Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
- Assists with ensuring regulatory compliance to facility regulations and safety standards.
- Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations.
- Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs.
- Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
- Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
- Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
- Assists with the development of project plans in accordance with renovation or new construction needs.
- Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines.
- Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
- Ensures fire crew has complete understanding of all procedures, equipment and alarms.
- Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
- Conducts guest room and common area inspection to ensure guest satisfaction.
- Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchases new equipment, supplies, and furnishings.
- Manages parts and equipment inventory.
Maintaining Property Standards
- Ensures building and equipment licenses and certifications are current.
- Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Establishes guidelines so employees understand expectations and parameters.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
- Strives to improve service performance.