Desktop Support Engineer L2
Posted on :
02-03-2024
Employer Active
1 Vacancy
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Job Description
Were currently seeking a Desktop Support Technician to join our team and provide exceptional support to our clients.
Desktop Support Technician provides daytoday desktop support receives inbound calls answers questions troubleshoots and document steps performed to resolve challenges with hardware software and application issues in a ticketing system.
Tasks may include but are not limited to:
- Responding to client support requests.
- Contacting clients to find out the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
Requirements
- Proven work experience as Desktop Support Engineer or Support Technician.
- Good written and verbal communication skills (Local and English).
- Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
- Knowledge of popular operating systems software applications and remote connection systems: MS Windows MS office 365 Active Directory SCCM DHCP VPN and others.
- Location: First Data Office 201202 Building 8 Dubai Outsource Zone PO Box 502499 Dubai UAE
- Salary: 5800 AED/gross
Benefits
If youre passionate about desktop support possess excellent communication skills and have a solid technical background wed love to hear from you!
Apply now to join our team
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven ability to multi-task, effectively determine priorities and meet SLA s.
Employment Type
Full Time
Key Skills
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