Personal Assistant to Regional General Manager

• Ensuring a timely turnaround of items requiring signature, preparing reports – monthly and weekly, ensuring deadlines are met, ensuring items are traced and a timely follow up actioned.
• Full management of the Regional General Manager's diary and agenda.
• Build solid relationships with HODs, owner’s office, corporate office, the hotel and within any affiliated hotels to ensure a smooth transition of information and a speedy response to enquiries.
• In charge of responding to all Trust You feedback, updating the Trust You website and liaising with all departments of the hotel to gather back up and detailed information to ensure a clear response to all guest complaints.
• Ensure all private communication and personal / official documents are kept discreet and confidential.
• Maintain a timely turnaround of all documents requiring the Regional General Manager's signature.
• Administer the day-to-day operation of the Executive Office
• Personally greeting all internal/external guests, offering support and directing enquiries
• Consistently offer professional, friendly and engaging service
• Acts as liaison and coordinator between the RGM's and HM’s offices and other departments and department heads.

Qualifications

• Excellent written, verbal and interpersonal skills and ability to professionally interact with diverse internal and external groups.
• Strong analytical and problem solving skills with attention to details and ability to review materials for accuracy.
• Excellent time management and organizational skills.
• Proficiency with the suite of Microsoft Office
• Prior experience in a hotel environment is preferred. Good understanding of hotel operations, practices and procedures.
• Excellent interpersonal skills for effective collaboration with team members and external partners.