- At all times you must be representative of the qualities of someone delivering luxury service standards. To provide warm, welcoming service without compromise to all guests.
- Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out.
- Establish a long term relationship with customers.
- The leading expert in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
- Takes control of rebooking guest after treatment.
- Perform treatment most suited to guest utilising a range of techniques.
- Knowledgeable about all aspects of treatments, spa therapy and the facility
- Monitors, maintains and re-stocks assigned room with products, supplies, disposables and work tools.
Qualifications
Certified as Spa Therapist
With 2-5 years of experience in the same field in hotel industry
With good English communication skills
With pleasing personality and a well focused individual
Able to handle pressure at work and capability to multi-task