Manager- Organizational Effectiveness
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Job Description
JOB PURPOSE:
The job holders role is to support Director, Organizational Effectiveness in driving and implementing transformation initiatives to support the Companys objectives and improve efficiencies within the organization.
Process Design:
Lead process design sprints with the business, to draft processes, evaluate the effectiveness of current processes and challenge current state and identify process improvement opportunities
Engage with the right stakeholders to ensure all inputs are captured within the processes, in alignment with functional and cross functional participants
Design and standardize forms / templates / checklists related to the processes
Identify optimization opportunities in all aspects and initiatives under taken by Organizational Effectiveness
Process Alignment:
Align the processes with CX journeys, and highlight any discrepancies early in the cycle, to discuss and agree the way forward with all stakeholders.
Establish and ensure continuous update of Master Tracker that shows the full 360-degree linkage of a process to all related parameters and ensure updates to all associated documents whenever there is a change
Process Communication & Awareness:
Establish and ensure continuous update of BPM tracking tool, with the purpose of uploading and linking all the documents within the tool, and communicating with the business to create awareness of such tools
Support Director, Organizational Effectiveness in conducting knowledge transfer sessions with the business, to ensure engagement of all employees and their full understanding for process compliance
QUALIFICATIONS & EXPERIENCE
Process design
Process improvement
Transformation
Problem-solving
Communication
Collaboration
Strong follow up skills
Remote Work :
No
Employment Type
Full Time
