Report on the overall performance and work progress of CRM Division
Interpreting data, analysing results and provide ongoing reports which required from management
Monitor and follow up performance and work progress out of working hour and during the public holiday
Ready for any crises and emergencies cases
Handle incoming calls as required in order to meet surges in inflow
Supervise and evaluate the work of staff under supervision, ensure that programs are of appropriate quality and that resources are used effectively and comply with policies and procedures
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