Business Analyst

Understand the business functions being supported
• Understand the desired customer experience and customer journey pain points
• Develop a deep understanding of the business requirements of internal stakeholders and end users and match these with the appropriate solutions.
• Work closely with Ecommerce, CX, Loyalty, Marketing, and Retail teams to ensure the system meets business needs and define those customer journeys.
• Partner with business stakeholders to ensure alignment between business strategy and the roadmap of Tech initiatives.
• Manage technology changes and product enhancements, working collaboratively with key stakeholders to translate business requirements into appropriate functional specifications
• Manage the specifications and parameters of the system and data integration points (inbound and outbound)
• Build and manage relationships with business stakeholders and act as an ambassador for Chalhoub Tech
• Create and maintain training resources and deliver training to users
• Monitor and report on user engagement and adoption of technology
• Maintain user guidelines/policy and documentation
• Troubleshoot and resolve issues