Food & Beverage Ambassador

Responsibilities:
• Reassure the guests’ satisfaction upon their departure
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food, table and service style.
• Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact,
• Provide menus and announce Waiter/Waitress’s name
• Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.
• Responsible for the collection and input of any relevant guest history in profile
• Comply with the hotel environmental, health and safety policies and procedures