Senior Policy Lead

Responsibilities:

• Achieving business goals and revenue targets.
• Overseeing daily operations, managing budgets, and setting performance objectives.
• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
• Developing and implementing business, marketing, and advertising plans.
• Managing internal and external stakeholder relations and negotiating contracts.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Dealing with escalated customer issues, incident reports, and legal actions.