drjobs Quality Analyst Manager العربية

Quality Analyst Manager

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1 Vacancy
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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:

• To ensure that all senior management are aware of all the elements the Balanced Scorecard (BSC) through the delivery of effective training and coaching prior to the annual objective setting and budget planning cycles.
• To assist the senior management with the development and review of the BSC including establishing KPIs, and strategic objectives during the annual budget planning cycle and drive the use of external facilitators as appropriate. To review the alignment of business objectives for each department, providing assistance in action planning and progress reviews on a monthly basis.
• To ensure that all Senior Managers are familiar with Jumeirah document management requirements and that all SBU documentation is approved and published.
• To train all Senior Managers on the Jumeirah Business Management System covering Management Company processes and minimum standards (global and regional).
• To ensure relevant senior and middle managers are proficient in the use of the following reporting tools –
• Customer Satisfaction Index (CSI)
• Mystery Guest Assessment (LQA)
• Telephone Test Calls (TTC)

Employment Type

Full Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Quality / Testing / QA / QC / Inspector

Key Skills

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