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You will be updated with latest job alerts via emailCustomer Care and Sales
• Ensure adherence to the Hybrid Customer Care Department Standards of Excellence
• Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk-in, phone, email, online chat)
• Identify ways to personalize the experience of every customer, whenever possible
• Communicate brand policies to customers, as necessary
• Ensure client confidentiality in adherence with company policies for data protection and security
• Ensure adherence to in-house processes and procedures
• Work closely with other internal stakeholders to ensure issues affecting customer orders or returns are resolved to ensure a seamless shopping experience
• Deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels
• Systems and Procedures
• Use all CRM and E-commerce systems and tools confidently and use them to accurately add notes to orders and cases for all incoming and outgoing contacts
• Adhere to the schedule and the forecasts given by the management
Full Time