Pearl Club Agent

Responsibilities:

• Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all guest supplies and amenities are offered and replenished to the required standards
• Provide excellent Food & Beverage services in the Club Lounge
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Club Lounge Supervisor or Manager
• Serve your role and team in an environmentally-conscience manner