Front Desk Manager

Responsibilities:
• Primary focus on overall operation at the reception, duty management, guest services, rooms controlling, compliance.
• Ensure that guests are receiving the best possible service at the Front Desk, monitor the comfort and well-being of the guests, whereby health and safety regulations are followed.
• Record any guest complaints act and follow up with other departments the outcome.
• Discuss Night Audit discrepancies with the team and follow up on their corrections.
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
• Ensure maximum room revenue through up-selling within stipulated guidelines. Therefore, optimizing the sale of room inventory, while controlling room availability in high occupancy periods.
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements. Making sure to audits registration cards, refunds, paid outs before sending them to accounts.
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.
• Manage Front Desk during peak operation hours, checking the standards of services, and cleanliness as well as greeting and assisting in the check-in and check-out of the guests.