Receptionist

• Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.