Receptionist

• To assist the Sports Facility Manager in the efficient, effective, and economic delivery of services and the utilization of resources to fulfill the requirements of Padel Tennis club.
• To assist in ensuring high levels of customer care and service delivery from the main reception area located in the Padel Tennis club in conjunction with the Operations Manager.
• To assist in the co-ordination of all administration procedures related to the day-to-day management of the Padel tennis Management Unit.
• To act as the central communication link between all users/customers of the sports facility and the management team.
• To assist organize part time rotes ensuring the Reception is always covered and to coordinate any additional administrative work for evening and weekend receptionists.
• To greet all visitors to the Padel Tennis Club, ensuring they are made welcome and ascertaining their requirements, assisting them with general information or passing them on to the appropriate person.
• To answer the telephone and to ensure good customer care of all enquiries.
• To assist the Duty Managers with the day to day sports bookings and liaise with the appropriate personnel.
• To be responsible for carrying out any necessary financial duties according to the Financial Procedures i.e. handling money, cashing up, invoicing.
• To ensure the reception area is constantly neat and tidy thus projecting a professional image.
• To collect payment for the hire or usage of sports facilities/equipment and ensure that all cash issues, collections, financial transactions, and banking are carried out in accordance with the Padel Tennis Financial Regulations.
• To control ancillary facilities such as lighting, AC and security cameras which are linked to the main reception.
• To control stationery levels and request new stock where required.