Guest Agent

Responsibilities:
• Give a warm welcome and check in guests taking into account the established SOPs
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Offer consistently professional, friendly, warm and engaging service
• Check out of departing guest in accordance with the established standards
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact