Senior Restaurant & Café

Responsibilities:
• Ensure that the recommended communication towards the customers is implemented, from the parking area into the IKEA Restaurant & Café area.
• Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self-service, effective staffing and mechanical sales techniques.
• Ensure implementation of the ADMIN manual and routines for cash handling.
• Develop, agree with the IKEA FOOD Manager and communicate to the team an annual action plan for IKEA FOOD commercial areas to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence plans.
• Lead and manage the IKEA FOOD Commercial team consisting of the Restaurant sales areas, Customer areas (including Co-worker restaurant), dish wash and Cafés (where applicable).
• Implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company.
• Handle Customer Flow Analysis and document it. (twice a month, peak and non-peak)
• Utilize relevant tools such as Profit & Loss, KPI-report, Store Point, Commercial Review, CSI, and Voice in order to develop the business, yourself and your team.Ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards.
• Ensure that the customer is in focus and meet the customers with a positive, friendly and service-minded attitude. Lead by example.
• Control overall operating costs without jeopardizing the service level to the customer and food safety standards.
• Effectively manage and inspire the team, with particular reference to their selection, training and development in order to ensure you have a competent and well-