Senior Supervisor

Responsibilities:

• Champion and promote service improvement on an on-going basis to continually improve quality and user satisfaction with IT services.
• Single point of ownership for effective provision of systems and services to customers.
• Ensure appropriate SLAs are met in all IT services.
• Act as point of escalation within the LEGOLAND Dubai IT teamProvide excellent technical leadership.
• Deliver positive and proactive customer service in-line with the IT Service culture and mission.
• Enable and champion the IT service culture.
• Co-ordinate inter-process changes with IT process owners.
• Communicating with other members of the IT Support Team and the Director of Finance, and with the DPR IT service desk, DPR infrastructure and application support teams including 3rd party support teams for the specialized hotel systems – Opera PMS, Opentec AssureID, Visionline Access Management, Tiger TMS, Imagicle Call Manager, etc.
• Managing major events and/or P1 issues on site, with the assistance of other DPR IT teams.
• Proactively improve the service delivery.
• Managing third party vendor relationships, where applicable.
• Assist other IT Team staff with communication style/content.
• Act as mentor & role model to other IT Team staff.
• Assist in IT budget preparation.
• Any other tasks as delegated by the immediate supervisor