Call Center Manager
Posted on :
31-07-2022
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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