Data Center Site Operations Manager

Rsponsibilitis:

• Technical lead for all IT queries and issues relating to site logistics, deployments and break/fix activities.

• Organize and prioritize IT tasks and projects within their data center(s).

• Develop and maintain proactive relationships with the leased facility landlord, IT service providers, and partner support teams at the datacenter.

• Planning and supervision of all supporting physical infrastructure, logistics, and resources required to provide cloud capacity to our internal customers.

• Supervision and quality control of ongoing IT maintenance support for all service lines to meet pre-defined SLAs.

• Single point of contact for incidents at their datacenters that impact Microsoft cloud services and the proactive and timely resolution of such incidents.

• Implementing and overseeing all security and compliance policies for their datacenters to ensure all local systems meet the requirements set down by Microsoft internal security and compliance teams.

• Contribute to regional and global improvement programs as required.

• Assist with the review and approval of OPEX and CAPEX budgets, spend, vendor resourcing models, and reconciliation of same