drjobs ERC Team Manager العربية

ERC Team Manager

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:
• Creates business cases and manages enhancements. Presents high quality data findings and identifies needs and creates and distributes standard communications.
• Maintains departmental content in all channels. With manager oversight, develops and implements communication plans.
• Assist in developing and implementing training programs to improve the quality and productivity of the team.
• Collaborating with the LT to discuss trends (hits and misses) for each month.
• Investigates discrepancies, finds and implements solutions.
• Coordinating with the POD leaders on team performance on a monthly basis.
• Communicating policies to Associates and becoming the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
• Analyzing overall performance along with POD leaders and building action plans for improvement or for sustaining improvement.
• Coordinate with the recruiting team on hiring and updates.
• Responds to escalations, providing root cause analysis and recommendations. Develops remediation plans and drives to a resolution with minimal guidance from their Manager.
• Leading and developing a team of 10 or more Associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team. Managing the team to ensure high service delivery and execution.
• Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.
• Achieve performance goals and objectives in line with the network wide vision and goals.
• Actively participate in and drive a continuous improvement culture. Identifying and eliminating barriers to accuracy, productivity, and quality.
• Identifying projects for continuous improvement.
• Conducting performance reviews for team members.

Employment Type

Full Time

Company Industry

Retail

Department / Functional Area

Administration

Key Skills

About Company

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.