Telephone Operator

Responsibilities:

• Complete management’s long distance call vouchers and record them on the traffic sheet

• Receive each guest call in a professional and friendly manner

• Maintain effective communication with all related department to ensure smooth service delivery

• Ensure guests are greeted by name upon calling as per the Rotana Standard

• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

• Take messages for guests and management as per the required standard

• Maintain an up to date knowledge of the hotel and local services

• Handle every query in a polite and courteous manner and exceed guest expectations

• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

• Maintain an awareness of guest profile through the Opera guest profile system