drjobs Contact Center Supervisor العربية

Contact Center Supervisor

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:
• Provide helpful feedback and positive communication to motivate contact centre agents to minimize agent attrition rate.
• Identify the enquiries and queries received by other departments and business units and delegate tasks and responsibilities to team members.
• Provide intensive and on-going training and coaching on performance to the Contact Centre staff
• Active involvement in the recruitment & selection process of CC staff, as well as the ongoing management of these staff
• Manage agents to resolve all queries and provide them with necessary guidance to solve complicated cases
• Manage day to day operations within the contact centre to ensure seamless operations.
• Assist the senior of the Contact centre to devise plans to ensure seamless contact centre operations.
• Identify various means to measure customer satisfaction and improve services
• Promote new Innovative ways of working and facilitate change to support at all levels of the services
• Form relationships across all levels of the business, engaging employees and managers, coaching and mentoring in continuous improvement activities to develop the culture of continuous improvement.
• Mentor and ensure smooth induction of new hires
• Constantly review the call handling procedure to ensure eliminating the unnecessary actions on the call, which reduce the call handling time and increase the service level and stake holders satisfaction
• Review analysis of resolved cases prepared by senior agents and communicate/escalate with internal sections and Business Units.

Employment Type

Full Time

Company Industry

Construction / Civil Engineering

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.