PR Manager

• Maintain complete knowledge of all hotel services/features
• Handle guest complaints promptly and effectively, ensuring follow-up
• Promote positive relations with guests and employees
• Maintain high level of knowledge of the Raffles product and the competitor's product
• Maintain good relationships with counterparts at competing hotels; promote all Raffles properties whenever possible
• Design and work within market plan and maintain file database
• Meet solicitation and maintenance call requirements; handle all incoming inquiries
• Follow-up with in-house guest to ensure on-going service to the guest
• Attend designated in-house training and seminars
• Attend departmental and hotel meetings as required
• Entertain customers in all outlets as necessary
• Successfully complete all required training/certification processes
• Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner
• Develop relationships with key media players and the travel industry
• Build and maintain positive relations with the International Sales Offices
• Administer staff performance reviews on a timely basis
• Ensure financial successes of hotel by overseeing all expenses and ensuring that all special events are profitable for the hotel