IT Specialist

• Maintains a positive relation with Property Operations team. Frequently reports status of system operating performance. Leads upcoming technology projects and communicates their potential impact to operations. Collaborates with, and supports associates using systems. Responds to problems and enhancement requests in a timely manner. Keeps associates informed about progress and status of issues.
• Keeps Director of IT informed of major accomplishments through monthly and ad hoc communications. Raises concerns, project needs, and solicits escalation support and advice in order to accomplish objectives. Provides feedback during Pilot efforts.
• Responds to queries from Marriott Corporate on a timely basis. Contacts Corporate Support following the established communicated procedures frequently issued by Regional iT.
• Positively interacts with vendors and consultants to obtain quality services, support and pricing for technology projects and operating concerns.
• Communicates with peers on a regular basis. Shares information across the peer group that may enable operational improvements.
• Through effective decision making, ensures success with each project or system issue by leading the selection/specification process, project management, arranging and overseeing installation, hands on involvement, as well, directing support and troubleshooting at the property.

BEHAVIORAL SKILLS

Communication:
• Communicates effectively using various methods. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered. Conducts and participates in meetings, verbally guiding and informing others. Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company. Prepares and delivers internal presentations effectively employing appropriate content that has a business focus.

Team Orientation:
• Is readily accessible to the team. Collaborates and consults with the work team (Property/Field/Area/Regional/Corporate) when responding to systems requests in order to arrive at a workable solution in line with MI IR principles and direction. Creates a cooperative working environment for success. Defines individual and shared responsibilities. Maintains or enhances self-esteem in all communication with team members. Addresses conflicts within the group quickly. Recognizes contributions of property and IR technical support and team members.

Interpersonal Relations:
• Builds an effective work team. Demonstrates ability to foster positive business relationships in various environments with people of varying personalities and diverse backgrounds in order to resolve issues, using negotiation and mediation, creating a win-win situation. Essential components are empathy, active listening and influencing others. Perceiving the needs of others, developing long-term relationships that enhance understanding, respect and communication, and effectively dealing with conflict are important components of this competency.

Results/Goal Orientation:
• Maintains a high activity level. Achieves milestones, to acceptable standards, rendering decisions and taking appropriate action to complete tasks on time. Demonstrates willingness to take personal responsibility for actions and the delivery of results, remaining effective, regardless of uncertainty or ambiguity.

Leadership:
• Demonstrates confidence when leading projects. Understands the goals and expectations of the property executives. Is able to communicate own role in achieving the work team/departmental goal. Supports peers. Embraces entrepreneurial spirit in work through recognizing and capitalizing on opportunities. Makes time to share expertise. Sets examples for achievement of high standards.

Impact:
• Commits to the success of the business as reflected in the level of performance and achievement, setting high personal goals and demonstrating high achievement motivation.

Change Management:
• Gains agreement, acceptance of an idea, plan or activity. Initiates communication and action about purpose and benefits of change. Accepts change openly, taking ownership to ensure success of change. Helps others deal with change. Identifies opportunities for change, with Area Team guidance.

Problem Solving:
• Identifies, analyzes, organizes and solves issues creatively, effectively and quickly.

Knowledge:
• Understands IR technology standards, platforms and direction. Maintains a working understanding of technology trends, particularly in the hospitality/lodging industry as well is aware of systems development methods and tools that are available.

Installation of Integration:
• Leads installation plans and processes.

Operations:
• Monitors computer and network operations at the property performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.