Order Processing Specialist

Responsibilities:

• Receiving orders from customers via mail, phone, or other electronic means.
• Obtaining customers’ details and billing information, and entering the information correctly on the order form.
• Notifying departments when supplies of items are low, or when orders could deplete available supplies.
• Informing customers about prices, shipping dates, and anticipated delays.
• Preparing invoices, shipping documents, and contracts.
• Forwarding information to the correct departments for delivery of the order.
• Inspecting outgoing orders to ensure compliance with customer specifications.
• Reviewing orders for completeness and forwarding incomplete orders for further processing.
• Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
• Recommending merchandise or services that will meet or improve upon customers’ needs.