Cloud Adoption Engineer

Responsibilities:
• The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing.
• The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.
• Drive a fast and smooth Customer activation
• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization, guarantee success in this Critical Milestone(Go Live as an example) and Provide “Longer Term” customer assistance
• Pro-actively monitor customer environment, assess risk and build mitigation plan
• Detect and flag potential new workloads or implementation opportunities
• Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers, while proactively Identify structural issues affecting customer use of Oracle Cloud and build up a resolution plan with relevant teams
• Act as a customer advocate for product features and requirements
• Energize Customers interest by sharing information and facilitate connection with relevant Oracle activities