Service Support Engineer

Responsibilities:
• Supervise execution of security-related updates and customer service related post market surveillance activities
• Coordinate technical training for business partners and ensure required certification
• Track spare parts supply and ensure continuous transparency through close cooperation with material logistics
• Act as main point of contact to business partners for all customer services matters in your region
• Proactively monitor ultrasound-system performance and business partner field actions using smart remote support solutions
• Team-up with our capital sales team to ensure seamless business partner experience and end-customer happiness
• Take on the lead for escalations and drive collaboration within the organization to secure customer satisfaction
• Provide technical product support to business partners and share expert advice to ensure fast resolution times (remote or on-site)