IT Service Delivery Manager Jobs in UAE

esponsibilities: Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effici More...

Lead a multi-national team of lower-level managers or a local/multi-country team of IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, eventually manage hosted IT resources and support global IT projects in respect of H More...

Researches and develops solutions for standard software and hardware questions, issues, problems and failures. Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well a More...

Job Description Roles & Responsibilities Implement IT service management processes and best practices. Identify opportunities for service improvement and implement changes. Monitor IT service performance to ensure it meets established standards. Generate reports on service performan More...

In this role, you will: Be a UAE National with a Khulasat Al Khaid Plan the shift and ensure constant collaboration with key stakeholders as required. Plan and ensure implementation of relevant contingency and service recovery plans in case of any operational disruptions to en More...

Lead the delivery of IT services in accordance with agreed-upon SLAs, to meet business requirements and ensure high levels of customer satisfaction. Develop and implement IT service management strategies, policies, and procedures in alignment with industry best practi More...

Support the GBS Sales strategy, ensuring alignment with the organization's goals. Deliver operational excellence, optimizing processes and reducing costs. Foster a culture of continuous improvement and innovation within the GBS team. Build strong relationships with BU stakeho More...

Understanding the business outcomes required from Customer services Assisting the Sales Team in establishing Service Agreements and Support Plans Working as a member of a team that provides focused customer service. Taking the initiative to continually develop local site knowledg More...

Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars. Ensuring the assigned contracts/quotes are fully understood and capitalized upon. Coordinating and monitoring all job activities as outlined in the management of job cycle across More...

Contributing with measurable performance goals settings that include personal improvement and competency efficiencies focus on: Service Delivery performance improvement, supporting critical operational gaps, and mainntaining personal feedback session with SD Manager to review operatio More...

Responsibilities: essing the service needs of clients and linking them to the appropriate resources and providers. Facilitating programs and services, job training, and transportation. Developing a resource directory of local social service agencies and providers for easy access. More...

Roles and responsibilities Infrastructure NOC, ITIL, Team management Required Qualifications Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC. Technical Skills: Extensive knowledge of networking co More...

Responsibilities: Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effi More...

About the job Key Responsibilities: Service Delivery – achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training, and other shared services for optimum functioning of More...

Roles & Responsibilities Job Description • Lead the creation and execution of the section's strategic objectives, policies, initiatives, and operational plans to ensure they align with the organisation's overall goals. • Oversee the development of the section's annual budget, ensurin More...

YOUR TASK To deliver the configured machine to the user, connect to the network and ensure that the user is satisfied with the service provided. To provide the user with basic training to utilize the PC or operations equipment and avoid future problems. To respond with the appropriate More...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts Enterprise Re More...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts Enterprise Re More...

We are seeking a dynamic and experienced IT Manager to join our team at SO/ Uptown Dubai. As the IT Manager you will be responsible for overseeing our organizations entire IT infrastructure ensuring smooth operations and driving technological innovation to support our business goals.D More...

Responsibilities: Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance. Overseeing the annual IT budget and ensuring cost-effectiveness. Monitoring daily operations, including server hardware, software, and operating s More...