Guest Experience Agent Jobs in Dubai

Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure. Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome. Conduct in-r More...

Position Type Non-Management Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rat More...

Position Type Non-Management Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services t More...

Reservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What is in it for you:In 34 bullet points showcase the benefits and perks of worki More...

Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. Proficient in English language (verbal & written), second language is an asset. Must be able to handle a multitude of tasks in an intense, ever changing environmen More...

Place outside calls and answer the switchboard in accordance with agreed departmental standards. Telephone guests in accordance with their wakeup call requests in line with prescribed standards and to inform Security if the guest does not answer the call. Provide inland and interna More...

We are seeking a friendly professional and customeroriented Front Desk Agent to join our team in Dubai. The ideal candidate will be the first point of contact for guests ensuring a warm welcome efficient checkin and checkout processes and providing exceptional customer service to enha More...

How does your working day look like Handle incoming reservation requests via phone email and online platforms promptly and professionally.Guide customers through the reservation process providing accurate information about availability seating options and special requests.Use the rese More...

If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations sy More...

Process room bookings through various channelsEnsure rooms are available based on the guests requested dates.Send confirmation of bookings to guests and update their reservation details in the system.Input guest details preferences and special requests into the reservation system.Prov More...

Genuine service personality, with high EQ. Minimum 2 years of experience in front office in a 5 star hospitality industry. Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred. Oversee and ensure all operational tasks i More...

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They More...

We are seeking a dynamic and experienced Call Center Agent to join our team on a temporary basis for 3 months. The ideal candidate will have a proven track record in managing highvolume backtoback calls providing excellent customer service and meeting performance targets. Candidates m More...

Position Title: Call Center Agent JPC – 3225 Location: Dubai Language: Excellent in English & Arabic. Exclusively for UAE National Job Description Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” More...

Customer service experience is required, preferably in a hotel or related field Must have schedule flexibility for both AM/PM shifts, weekends and holidays Requires strong command of the English language to include speaking, reading and writing Ability to learn quickly and work i More...

Education: Bachelor’s degree or above. Also, Completion of customer service training programs or relevant certifications may be beneficial. Operations Warmly welcoming customers and visitors . Understanding the company’s operations and be able to assist clients by p More...

Roles and responsibilities A call center agent needs a variety of skills to effectively handle customer interactions and provide high-quality service. Here are some key skills for a call center agent: 1. Communication Skills Active Listening: Understanding the customer's need More...

Process all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Raffles StandardsAccurately record and control wakeup callsAssist guests with international calls and directory queriesCall guests by name whenever possiblePage staff memb More...

Job Description We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a More...

Bring your passion for hospitality and guest experiences to our team where youll help our guests start their journey with a smile. Lets make every booking unforgettable together! THE MISSION Be the Booking Guru: Manage reservations like a pro ensuring every guest feels special from th More...