Learning and Development Executive

POSITION SUMMARY

The primary objective of the Learning & Development Executive is to assist in creating a world class learning and leadership development culture to positively impact the companys Key Success Factors.

TheLearning & Development Executive also assists in driving the company values and philosophy and ensures all training and development activities are strategically linked to the organizations mission and vision.

Works closely with department administrators and department heads while ensuring the compliance on mandatory training and performance appraisals. Also supports in managing the administrative tasks and leads the Marriott e-Learning platform MyLearning as the administrator.

CANDIDATE PROFILE

Experience:

• 1-2 years of experience in Learning & Development function.
• Hospitality/hotel experience desirable

Skills and Knowledge

• Strong Communication skills (verbal listening writing)
• Good public speaking skills
• Fluency in written and spoken English
• Innovative
• Pro-active and reliable
• Time Management
• Multi-tasking skills
• Computer skills (MS Office social media tools)

Education or Certification

• High school diploma or GED; 2 years experience in the human resources Learning and Development or related professional area

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. Works closely with the Director of Human Resources Operations & L&D Manager to execute the Hotel Learning Plan.
2. Involved in the arrangement and facilitation of the propertys Orientation program to drive successful integration of management and hourly employees into the organization that supports a strong culture and brand strategy activation taking an active part in the facilitation of the program ensures attendance by all new hires and participation of the leadership team.
3. Supports in conducting the property training needs assessment and coordinates enrolment for core management training programs; tracks and documents managers participation in training.
4. Administers the Marriott e-Learning platform MyLearning. Ensuring all L&D reports and training records up to date and accurate.
5. Monitoring and tracking of mandatory compliance trainings core trainings and other trainings.
6. Evaluating the performance appraisal forms fordays chat for new joiner and tracking them while closely working with department admins and department heads.
7. Monitoring and tracking of induction plans for new joiners.
8. Ensures development plans are in place in accordance with the performance appraisal process goals are documented and progress towards goal achievement is measured.
9. Managing the cross-training throughout the property and endorses cross-brand movement together with the L&D Manager.
10. Uses Marriott Global Source and its associated sites as a reference and resource tool. Proposes new content to Regional Office.
11. Supports in driving the implementation of the brand standards and compliance trainings.
12. Ensures compliance of all Marriott statutory classroom and e-Learning courses.
13. Proudly represents brand values and Company philosophy in all training and development activities.
14. Participates in departmental daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
15. Promote a continuous high performance and learning culture ensuring maximum organizational learning is captured and create a virtuous cycle of learning improvement
16. Supporting the L&D Manager with the administration of the internship programme.
17. Any other tasks assigned by the HR leadership team.

OTHERS

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN JW Symphony of Service) to resolve issues delight and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests service needs in a professional positive and timely manner.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Supply guests/residents with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
• Speak to guests and co-workers using clear appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand sit or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g. small print).
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.