Front Desk Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Key Responsibilities:
Guest Services & Operations:
Welcome guests warmly and provide a seamless check-in and check-out experience.
Handle guest inquiries reservations and requests professionally and efficiently.
Provide accurate information about hotel services facilities and local attractions.
Ensure guest preferences and special requests are noted and fulfilled.
Address and resolve guest concerns promptly and courteously.
Front Office Administration:
Maintain accurate guest records and process payments securely.
Operate the hotels property management system (Opera Cloud) efficiently.
Coordinate with housekeeping and other departments to ensure room readiness.
Handle cash credit card transactions and billing processes accurately.
Assist in night audit procedures when required.
Brand Standards & Professionalism:
Uphold brand standards and service excellence.
Maintain a polished and professional appearance at all times.
Ensure compliance with hotel policies procedures and security protocols.
Promote Accor loyalty programs and encourage guest enrollments.
Qualifications :
Qualifications & Requirements:
Diploma or degree in Hospitality Tourism or a related field.
Minimum 1-2 years of experience in a front office or customer service role preferably in a hotel.
Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
Strong interpersonal and communication skills.
Ability to multitask and work in a fast-paced environment.
Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.
Flexibility to work shifts weekends and holidays as required.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
