Guest Service Agent (Front Office)

• Register and process check-in for all arrivals ensuring a warm welcome and smooth transition for guests.
• Update and check guest information into the computer system after a complete check-in maintaining accuracy and attention to detail.
• Prepare for daily arrivals in terms of room allocation checking traces for any special requests of guests and coordinating with housekeeping to ensure rooms are ready.
• Be accountable for cashiering duties foreign exchange transactions night audit tasks and settlement upon guests departure maintaining financial accuracy at all times.
• Provide friendly smooth courteous service to guests and respond promptly to all requests and enquiries at all times ensuring guest satisfaction.
• Take initiative to add a personalised experience for each guest going above and beyond to exceed expectations.
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow-up reporting it promptly to supervisors.
• Check and convey messages to guests in a timely and professional manner.
• Maintain an in-depth knowledge of hotel facilities services and local attractions to provide accurate information to guests.
• Assist with concierge duties as needed including making restaurant reservations arranging transportation and providing local recommendations.
• Manage group check-ins and check-outs efficiently coordinating with other departments to ensure a seamless experience.
• Conduct regular room inspections to ensure all rooms meet the hotels high standards before guest arrival.
• Participate in regular training sessions to stay updated on hotel policies procedures and industry trends.
• Assist in maintaining the cleanliness and organisation of the front desk area and lobby.
• Support other front office functions such as switchboard operations and bellhop services when required.

Qualifications :

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English with excellent written and verbal communication skills.
• Additional language is advantage.
• Experience with Opera software is a plus.
• Energy and enthusiasm with an eye for detail.
• Diploma or degree in Hospitality Management or related field preferred.
• Strong customer service orientation with the ability to anticipate guest needs.
• Flexibility to work various shifts including nights weekends and holidays.
• Excellent problem-solving skills and ability to remain calm under pressure.
• Knowledge of local attractions restaurants and transportation options.
• Strong multitasking abilities and efficient time management skills.
• Professional appearance and adherence to grooming standards.

Additional Information :

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

Guided by our purpose Pioneering the Art of Responsible Hospitality Connecting Cultures with Heartfelt Care. we empower every team member to bring their passion and creativity to life. At Accor we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity responsible tourism sustainable development community outreach and diversity and inclusion. With an expansive portfolio of iconic hotels and brands Accor offers boundless opportunities for career advancement and professional development across the globe. 

Joining the team where you can be all you are grow and create your path work with purpose and enjoy and feel valued.

To connect with us please visit  Work :

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