Branch Manager, Dubai South

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The role holder is responsible for managing all day-to-day operations for the assigned service branch including field operations sales and administration. The role holder is responsible for growing the portfolio within the assigned area with a committed focus on delivering efficient customer service.

Core Responsibilities:

• Manages the alignment between financial and strategic planning in the branch to ensure achievement of business objectives for Otis Middle East.
• Implements branch based development plans coordinates activities regarding launch of new products and services and streamline of internal processes according to established policies and procedures.
• Monitors and controls the operations and administration of the branch to maximise efficiency and productivity and to provide consistently high standards of external customer service.
• Supports the new equipment and service sales leads to proactively seek sales opportunities through synergies of Otis Middle East businesses and maintain client relationships.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Ensures all field operations activities at the branch are delivered as per the defined service quality and EH&S standards.
• Implements strategies for customer service improvement initiatives to enhance overall customer experience and ensure best in class service delivery across all customer touch points.
• Directs customer complaint handling provides advice gets involved in resolving escalated complaints and implementing other processes/initiatives as needed with the aim to enhance customer satisfaction in the branch.
• Directs implementation of change initiatives within the branch to facilitate the adoption of new or improved operational processes and/or procedures.
• Supports the development of a continuous talent pipeline for key roles in own department and provides mentoring for high potential talent in the team.

Minimum Qualifications

• Bachelors degree in Engineering Finance Business Administration/Management or equivalent
• Relevant certification such as Certified Construction Manager (CCM) Construction Project Management (CPM) or equivalent is preferred
• Minimum of 6 years of relevant experience in managing operations in a construction/engineering organization

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