Senior Program Manager|Payments, Payment Business Operations MEA

Join a dynamic payments organization thats revolutionizing digital commerce across the Middle East and Africa. As a Senior Program Manager for our Payment Services team youll shape customer incentivization strategies across 8 countries collaborating with banks and financial partners to create seamless payment experiences. This role offers an opportunity to drive significant impact through innovative payment solutions and promotional programs that enhance the digital commerce experience for thousands of merchants.

Key job responsibilities
Design and execute customer incentivization programs including bank partnerships and promotional campaigns
Develop and implement program strategies that align with business objectives and market needs
Manage relationships with financial partners to create and execute marketing initiatives
Lead crossfunctional teams to deliver promotional campaigns and track their effectiveness
Analyze program performance and provide datadriven recommendations for optimization
Create and maintain standard operating procedures for program execution
Oversee budget allocation and utilization for promotional campaigns
Develop and present performance metrics to leadership teams

A day in the life
Youll start your day reviewing program performance metrics and coordinating with banking partners on upcoming promotions. You might join a strategy session with marketing teams to plan campaign visibility then work with analytics teams to measure program effectiveness. Your afternoon could involve presenting program results to leadership or collaborating with customer support to enhance user experience.

About the team
Our Payment Services team operates at the intersection of technology and financial services serving over 3000 merchants across multiple markets. Were a diverse group of professionals focused on creating innovative payment solutions while maintaining the highest standards of security and customer experience.

5 years of working cross functionally with tech and nontech teams experience
5 years of program or project management experience
5 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements

Experience using any of SQL or other analytical tools for conducting data analysis
Experience with customer segmentation profiling and targeting
Experience gathering and analyzing large amounts of data and delivering business improvements.

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