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Quality Assurance Manager Waldorf Astoria Dubai Palm Jumeirah

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What are we looking for

A Quality Assurance Manager serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

  • Minimum 35 years of experience in a quality assurance guest experience or operational excellence management role within a luxury hotel or resort environment.
  • Proven expertise in quality management systems service audits and guest feedback platforms such as Stay Experience TripAdvisor and other review portals.
  • Strong analytical skills with the ability to interpret guest feedback and operational data to drive meaningful improvements.
  • Excellent understanding of luxury hospitality standards including Forbes Travel Guide and brandspecific benchmarks.
  • Experience conducting service audits property walkthroughs and qualityrelated training.
  • A keen eye for detail with a strong focus on consistency cleanliness and condition.
  • Demonstrated ability to collaborate with multifunctional teams and influence departmental improvements.
  • Outstanding communication and interpersonal skills capable of engaging team members at all levels.
  • Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
  • Passion for service excellence and continuous improvement with a guestcentric mindset.
  • Ability to present quality initiatives clearly in meetings orientation sessions and training programs.
  • Flexibility to work varied schedules including mornings evenings weekends and holidays as needed.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

A Quality Assurance Manager with Waldorf Astoria Hotels and Resorts is responsible for ensuring service excellence and operational consistency throughout the hotel by monitoring standards analyzing guest feedback and driving continuous improvement initiatives. This role supports all departments in delivering a flawless luxury experience aligned with brand and Forbes standards.

What will I be doing

As a Quality Assurance Manager you are responsible for driving continuous improvement across all departments and divisions associated with the Waldorf Astoria Dubai Palm Jumeirah through analyzing the voice of the customer conducting quality audits assisting with reviewing Standards and SOPs Identifying top priorities for improvement communication of information and facilitation of Quality Improvement Teams. Specifically you will be responsible for performing the following tasks to the highest standards:

EOE/AA/Disabled/Veterans


Required Experience:

Manager

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