Program Manager ACES Continuous Improvement UFG

At Amazon we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects youll become an expert in our processes and see your experience evolve. Along the way youll work closely with different functions across Amazon and see how working together makes us a leader in what we do.

Key job responsibilities
Create roadmaps for project implementation and brief various teams on requirements
Set measurable milestones for projects as well as continuous goal setting for ongoing programmes
Collect and analyse data to drive project decisions and provide business insights
Run meetings with partner teams to track progress implement new initiatives and improve existing programmes
Document standards for projects and ensure compliance
Manage internal and external stakeholders

A day in the life
Every day is different as a Programme Manager. Youll work both independently and collaboratively on projects which may be at different stages of the project lifecycle from development to delivery. You might spend your morning gathering data and feedback to assess a programme pilot then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams track project progress and share updates with key stakeholders.

Amazon is a datadriven business so no matter which project you are implementing part of your role will involve gathering insights to make decisions. Youll trial different ideas analyse data to identify potential challenges and present your findings to senior teams.

ACES managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers to drive into standardization efforts act as liaisons with other departments provide process skills to the UFG LM station provide SME support for routing and OTR planning support LM Kaizen Events in their areas of expertise and to run and coordinate crossfunctional projects for successful implementation across the UFG Stores.


About the team
As part of Amazon Customer Excellence Systems (ACES) team we work to continually improve the Amazon Logistics experience. We look after highimpact initiatives and help to develop roll out and look after a range of logisticsfocused projects. Recent examples include launching and expanding micromobility delivery (via ecargo bike or on foot) and electric vehicle delivery. Using datadriven tools were able to see how we can make processes better and more efficient or how we can reduce waste across the business.

Our team supports field operations to launch new programmes and technologybased solutions helping them meet customer demand and drive customerfocused innovation. Were also responsible for raising the bar for our learning teams and making the onboarding experience for Associates Delivery Partners and Managers as engaging as possible.

There are lots of different opportunities within the ACES team so we welcome people with a broad range of skillsets. We work across a network of 200 delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core we work to make Amazon a safe enjoyable place for our people and ensure ontime deliveries always.

A degree
Relevant experience working in a programme management role with multiple stakeholders
Relevant experience in analysing quantitative data effectively to drive decisions
Relevant experience working with the MS Office suite (Word Excel Outlook) and/or SQL in a professional environment

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience working in an operational environment or with technical teams
Experience collaborating with teams based in different locations and external partners

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