DescriptionJOB SUMMARY
The Personal Assistant and Quality Executive is a dualrole position that combines highlevel administrative support to the General Manager and Executive Team with a strong focus on quality assurance and training. This individual will ensure the seamless operation of the Executive Office coordinate with department heads and drive quality initiatives in line with GSS & LQA standards. The role also involves designing and implementing training programs to uphold the resorts commitment to exceptional guest experiences.
SCOPE / BUSINESS CONTEXT
- A Full Time position based at Al Maha Desert Resort and Spa The Luxury Collection
- Number of Direct Reports 0
CANDIDATE PROFILE
Education and Experience:
- Bachelors degree in Hospitality Business Administration or a related field preferred.
- 35 years of experience in a luxury hospitality environment with exposure to executive support quality assurance and training roles.
- Familiarity with GSS & LQA standards and experience working with senior leadership teams.
Skills and Competencies:
- Outstanding organizational and multitasking abilities.
- Strong written and verbal communication skills with the ability to engage effectively with senior leaders.
- Analytical mindset with a focus on continuous improvement.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and familiarity with hospitality management systems.
- Ability to create and deliver impactful training programs and quality presentations.
Personal Attributes:
- Professionalism and discretion when handling confidential matters.
- Proactive and solutionoriented with excellent problemsolving skills.
- A passion for luxury hospitality and a commitment to exceptional guest service.
- Strong interpersonal skills and the ability to work collaboratively with diverse teams.
KEY PERFORMANCE INDICATORS
- Successful coordination of General Managers and Executive Teams schedules and priorities.
- Achievement of LQA and quality performance targets across departments.
- Timely and effective delivery of training programs.
- Positive feedback from the General Manager Executive Team and colleagues on administrative and quality initiatives.
KEY RESPONSIBILITIES
Administrative Support:
- Act as the central point of contact for the General Manager and Executive Team including the Director of Operations Director of Engineering and other key leaders.
- Manage calendars coordinate meetings and organize travel arrangements for the General Manager and Executive Team.
- Prepare and circulate agendas minutes and action points for executive meetings.
- Handle correspondence and communication on behalf of the General Manager maintaining professionalism and confidentiality.
- Support the preparation of reports presentations and documentation required for owner corporate or internal meetings.
- Oversee the GXP implementation for operational teams.
Quality Assurance:
- Collaborate with the Executive Team to ensure operational alignment with GSS & LQA standards.
- Conduct regular audits and inspections across all departments identifying areas for improvement.
- Work closely with department heads including Engineering Operations and Sales to drive quality enhancements.
- Track and report on quality performance metrics presenting insights and recommendations to the General Manager and Executive Team.
Training and Development:
- Develop and deliver training programs focused on service excellence GSS & LQA standards and operational efficiency.
- Partner with department heads to identify training needs and create tailored learning solutions.
- Facilitate workshops roleplaying sessions and onthejob coaching to enhance team capabilities.
- Evaluate the effectiveness of training initiatives and make improvements where necessary.
Executive Collaboration:
- Act as a liaison between the General Manager Executive Team and other departments to ensure smooth communication and workflow.
- Assist the Director of Operations and Director of Engineering in implementing quality and efficiency improvements in their respective areas.
- Support crossdepartmental initiatives that contribute to the resorts luxury positioning and guest satisfaction.
- Ensure followup and completion of action items from executive and departmental meetings.
Guest Experience and Feedback:
- Review guest feedback and ensure effective resolution of issues in collaboration with department heads.
- Lead initiatives to enhance the guest journey aligning with The Luxury Collections values: Indigenous Rare and Captivating.
- Regularly assess guest satisfaction metrics and implement strategies to address any gaps.
COMPENSATION AND BENEFITS
- Competitive salary and benefits package aligned with market standards.
- Access to professional development and growth opportunities.
- Comprehensive health and wellness benefits.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.