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Personal Assistant to the Executive Office Quality Executive

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1 وظيفة شاغرة
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الوصف الوظيفي

Description

JOB SUMMARY

The Personal Assistant and Quality Executive is a dualrole position that combines highlevel administrative support to the General Manager and Executive Team with a strong focus on quality assurance and training. This individual will ensure the seamless operation of the Executive Office coordinate with department heads and drive quality initiatives in line with GSS & LQA standards. The role also involves designing and implementing training programs to uphold the resorts commitment to exceptional guest experiences.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at Al Maha Desert Resort and Spa The Luxury Collection
  • Number of Direct Reports 0

CANDIDATE PROFILE

Education and Experience:

  • Bachelors degree in Hospitality Business Administration or a related field preferred.
  • 35 years of experience in a luxury hospitality environment with exposure to executive support quality assurance and training roles.
  • Familiarity with GSS & LQA standards and experience working with senior leadership teams.

Skills and Competencies:

  • Outstanding organizational and multitasking abilities.
  • Strong written and verbal communication skills with the ability to engage effectively with senior leaders.
  • Analytical mindset with a focus on continuous improvement.
  • Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and familiarity with hospitality management systems.
  • Ability to create and deliver impactful training programs and quality presentations.

Personal Attributes:

  • Professionalism and discretion when handling confidential matters.
  • Proactive and solutionoriented with excellent problemsolving skills.
  • A passion for luxury hospitality and a commitment to exceptional guest service.
  • Strong interpersonal skills and the ability to work collaboratively with diverse teams.

KEY PERFORMANCE INDICATORS

  • Successful coordination of General Managers and Executive Teams schedules and priorities.
  • Achievement of LQA and quality performance targets across departments.
  • Timely and effective delivery of training programs.
  • Positive feedback from the General Manager Executive Team and colleagues on administrative and quality initiatives.

KEY RESPONSIBILITIES

Administrative Support:

  • Act as the central point of contact for the General Manager and Executive Team including the Director of Operations Director of Engineering and other key leaders.
  • Manage calendars coordinate meetings and organize travel arrangements for the General Manager and Executive Team.
  • Prepare and circulate agendas minutes and action points for executive meetings.
  • Handle correspondence and communication on behalf of the General Manager maintaining professionalism and confidentiality.
  • Support the preparation of reports presentations and documentation required for owner corporate or internal meetings.
  • Oversee the GXP implementation for operational teams.

Quality Assurance:

  • Collaborate with the Executive Team to ensure operational alignment with GSS & LQA standards.
  • Conduct regular audits and inspections across all departments identifying areas for improvement.
  • Work closely with department heads including Engineering Operations and Sales to drive quality enhancements.
  • Track and report on quality performance metrics presenting insights and recommendations to the General Manager and Executive Team.

Training and Development:

  • Develop and deliver training programs focused on service excellence GSS & LQA standards and operational efficiency.
  • Partner with department heads to identify training needs and create tailored learning solutions.
  • Facilitate workshops roleplaying sessions and onthejob coaching to enhance team capabilities.
  • Evaluate the effectiveness of training initiatives and make improvements where necessary.

Executive Collaboration:

  • Act as a liaison between the General Manager Executive Team and other departments to ensure smooth communication and workflow.
  • Assist the Director of Operations and Director of Engineering in implementing quality and efficiency improvements in their respective areas.
  • Support crossdepartmental initiatives that contribute to the resorts luxury positioning and guest satisfaction.
  • Ensure followup and completion of action items from executive and departmental meetings.

Guest Experience and Feedback:

  • Review guest feedback and ensure effective resolution of issues in collaboration with department heads.
  • Lead initiatives to enhance the guest journey aligning with The Luxury Collections values: Indigenous Rare and Captivating.
  • Regularly assess guest satisfaction metrics and implement strategies to address any gaps.

COMPENSATION AND BENEFITS

  • Competitive salary and benefits package aligned with market standards.
  • Access to professional development and growth opportunities.
  • Comprehensive health and wellness benefits.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.



نوع التوظيف

القسم / المجال المهني

الإدارة

نبذة عن الشركة

Above 200 موظف
الإبلاغ عن هذه الوظيفة
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