Retail Sales Advisor

Job brief

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately you will ensure that customers leave our store satisfied and you will contribute to the stores profitability.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features pricing and aftersales services)
• Answer customers questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Crosssell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to theStore Manager
• Stay uptodate with new products/services

Requirements and skills

• Proven work experience as a Retail Sales RepresentativeSales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills capable of building trusting relationships
• Flexibility to work various shifts
• High school degree
• BSc in Marketing or related field is a plus