صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيThis specific role will focus on Visa clients in Kuwait and will require later relocation to Kuwait.
The Consultant Client Success is an individual contributor responsible for owning the holistic postsale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities manage geographic expansion and promote product adoption.
This role is an exciting opportunity to be at the forefront of the Visa Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product you will proactively drive Client Success outcomes in alignment with the Visa business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support the Visa strategy.
This role serves as a functional specialist located in Dubai United Arab Emirates and reporting to the Head of Client Success for the GCC subregion. The Client Success team owns the client relationship on the Operational / Technical side.
Responsibilities include:
Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans in alignment with the Account Team to track client specific outcomes including a client adoption and performance of Visa products purchased.
Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa selftools.
Stay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other crossfunctional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Support development of client education and training materials (including webinars) to communicate new Visa Rules essential mandates Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Support and/or lead periodic operational reviews with clients and Visa stakeholders.
Act on an adhoc and as needed basis for applicable clients as the escalation point for managing significant issues and major incident/crisis responses.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
Preferred Qualifications
oBecoming customer centric Listen to and prioritize customer needs to drive
value realization and build trusted partnerships
oSuccess planning Build measurable actions plans to help clients achieve their
business goals and realize value from their products/solutions
oClient engagement Communicate clearly and effectively with clients
oProactiveness Think ahead and take action
oCritical thinking Take ownership over problems and find creative solutions to
complex problems
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
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