Customer Service / Sales Specialist

Responsibility:

• This job opportunity is for a customer relationship management company that is into high-end jewelries based in Dubai, UAE. As a Customer Service/Sales
• Specialist, you are responsible for handling customer contacts, including telephone contact, e-mails, and fax / mail requests.
• Answer client calls and address their needs, complaints, or other issues with the company products.
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• You will be building lasting relationships with clients and other team members based on trust and reliability. Coordinate with the sales team and assist in training new hires.
• Ensure that sales targets are being met and adhere to all company policies and procedures.
• Requirements
• To be successful, you must possess at least 3+ years of experience of solid phone sales experience with customer service background for high-end jewelries.
• Having excellent Arabic and English communication skills is a must.
• If this opportunity excites you, please send us your details. Please note shortlisted candidates will be contacted.