Vice President Customer Experience Digital Channels

Are you a customer experience leader with a passion for digital innovation We are looking for a Vice President of Customer Experience and Digital Channels to drive transformation enhance customer engagement and optimize digital platforms.

About the Role:

As the VP you will lead the customer experience strategy improve digital channels and ensure seamless innovative interactions for customers. You will work closely with senior leaders manage a strong team and use datadriven insights to enhance customer satisfaction.

What You ll Do:

Shape the Customer Experience Strategy

• Develop and execute plans to enhance customer satisfaction and loyalty.
  
• Foster a culture where customers are at the center of decisionmaking.
  

Lead Digital Transformation

• Improve digital platforms (web mobile social media) to create smooth and engaging customer journeys.
  
• Introduce new technologies including AI and automation to enhance selfservice options.
  

Drive Change & Project Management

• Lead transformation programs ensuring projects are delivered successfully.
  
• Work closely with teams to introduce new processes and ensure smooth adoption.
  

Engage with Stakeholders

• Collaborate with internal teams and customers to understand needs and improve services.
  
• Represent the company at industry events and share best practices.
  

Requirements

What You Need to Succeed:

• Bachelor s degree in Business Marketing or a related field (MBA preferred).
  
• 58 years of experience in customer experience digital channels or transformation projects.
  
• Strong leadership communication and project management skills.
  
• Knowledge of AI data analytics and digital solutions to enhance customer engagement.
  
• Experience in the utility sector or similar industries is a plus.
  

Why Consider this job opportunity

• Lead an exciting transformation.
  
• Work in a dynamic forwardthinking environment.
  
• Make a real impact on customer experience and digital innovation.