The Office Boy is responsible for maintaining the cleanliness of the office assisting with administrative tasks and ensuring a smooth working environment by handling daytoday office support duties.
Key Responsibilities:
- Maintain the cleanliness and organization of the office meeting rooms and pantry.
- Serve tea coffee and refreshments to employees and guests.
- Assist with photocopying scanning and filing of documents.
- Deliver documents parcels and messages within the office and to external locations as required.
- Ensure the availability of office supplies and restock them when needed.
- Support administrative staff in handling officerelated tasks.
- Assist with minor errands including purchasing office necessities.
- Set up meeting rooms before and after meetings.
- Handle any ad hoc tasks assigned by the management.
Requirements
Requirements:
- Previous experience in a similar role is a plus but not mandatory.
- Basic communication skills in English (Arabic is a plus).
- Friendly polite and professional attitude.
- Ability to multitask and follow instructions.
- Physically fit and able to handle minor lifting tasks.
Work Environment:
- Officebased role with occasional outdoor tasks.
- May require standing for long periods.
Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.