Quality Manager

• Prioritize and manage Quality department activities and workload to support the strategic goals of the company.
• Collaborate with senior leadership to align process improvement efforts with organizational goals and objectives ensuring strategic alignment and driving continuous improvement culture throughout the company.
• Manage the ISO 9001:2015 certification process (coordinate with HSE functions in case of integrated system
• Manage the Quality Management Systems (QMS) and MEA Regional Product certifications
• Oversee external and internal audits.
• Lead and motivate local quality teams to develop metrics and scorecard to guide improvement efforts.
• Review and action customer incidents and inquiries.
• Lead corrective action process to ensure that identified causes are adequately addressed.
• Lead problem solving and root cause identification efforts.
• Lead new product qualifications for both product performance and manufacturability.
• Lead continuous improvement teams using Lean and Six Sigma tools using the following tools: Value Stream Mapping Cpk/Ppk GR&R SPC Control Plans Sampling Plans Kaizen 5S Statistical Analysis SMED 5 whys Root Cause analysis VOC QFD Error Proofing Robust Design FMEA Cause and Effect Diagrams Pareto Analysis etc.
• Work with Customer Operations and Service sites to identify and document incidents and noncompliance findings. Assisting and managing the activities of the Quality Managers/Site leaders to create corrective action plans to manage noncompliances to closure.
• Support local Supplier Qualification and issue resolution
• Provide tactical strategic support at a Customer Operations and Service Site level.
• Coach and council employees on performance deficiencies and document as required.
• Support the development of the quality management system to manage government/nuclear programs.
• Support the development of the quality management system to manage regulatory compliance.
• Additional duties as assigned.
• Quality activities at the Customer Operations and Service sites
• Maintain and improve the QMS and Product certifications (where applicable)
• Site projects
• Internal/External customer complaint management
• Lead and guide direct reports
• MEA Quality Management system and function projects in collaboration with the local teams.
• Timely and effectively completion of the assigned activities.
• Spread Quality Culture in collaboration with the rest of the Quality team.

Qualifications :

• Bachelors in Engineering (Industrial Mechanical or Manufacturing Preferred)
• 10 years experience in Quality in a regional Role
• Proven record of accomplishments in a similar role.
• Excellent administration communication and organizational skills
• Knowledge and understanding of QMS Processes and ISO 9001.
• Certification as Internal Auditor or Lead Assessor
• Demonstrated Experience in quality management tools such as: Control Plans Kaizen 5S Statistical Analysis Root Cause analysis tools Corrective Action Systems FMEA IPPAP and Cause and Effect Diagrams preferred.
• Demonstrated Experience in data visualization in Microsoft Excel and/or other data visualization tools such as Power BI.
• Demonstrated ability to persistently pursue and achieve results. Uses data / analytics to proactively monitor and review plans to hit or exceed targets and drives continuous improvement.
• Knowledgeable and demonstrated experience in understanding of technically complex problems.
• Must be able to communicate with all levels of management.
• Must be detailed oriented and a team player.
• Ability to read and interpret drawings.
• Ability to motivate production/quality performance.
• Must be flexible in work duties and schedule.
• Strong knowledge of quality management principles and best practices.
• Experience in Oil & Gas companies would be a plus
• Experience in Multinational environment would be a plus;
• Lead Auditor qualification according to ISO 19011 would be a plus;
• Lean and Six Sigma Black Belt Certification would be a plus;
• Some Experience as a trainer;
• Some operating experience with SAP;
• Fluent in English Speaking in Arabic would be a plus

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)