Learning Development Manager MEA

Learning & Facilitation

• Review the Learning needs analysis for the hotels prior to the budget
• Review with the properties the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotels goals and strategic plan
• Followup on all training activities within the hotels
• Ensure hotels are 100% compliant with all Ennismore Trainings
• Ensure coordination and delivery of training programs of all internal and external providers
• Champion company provided online and elearning tools and portals ensuring approval processes are in place and executed as well as registrations and completions are monitored and tracked
• Assist hotels in developing ongoing departmental training plans and learning activities; maintain active followup through ongoing coaching guidance and support of junior midlevel and senior leaders
• Support Hotels L&D leaders in the development of Departmental Trainers as required
• Regional wide see where synergies can be made with regards to training programmes
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotels
• Manage the Ennismore PeopleHub Learning Portal and ensure colleague completion of all required training
• Supervise the completion of compliance training i.e. Ennismore Way AntiBribery Antitrust GDPR Fire Safety School of Change Sustainability First Aid
• Review how cross training is used in the properties and see if there can be a way to do multiproperty training
•  Able to facilitate training to all levels in the hotels and cofacilitate with the property L&D Managers to give them feedback and ongoing development
• Be the champion of the creation of a learning culture
• Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Ennismore PeopleHub to create reports can analyse and interpret this data to share with key stakeholders. Uses data for decisionmaking

Talent Development & Performance Management

• Assist with the annual Talent Review process in conjunction with the Hotels EXCOMs and with the associated documentation maintained to the required standard
• Facilitate the performance management cycle from probation reviews annual performance reviews development plans and goal setting as well as on the job training for Department Heads and in turn their teams
• Ensure Departments have adequate Departmental trainers and these are well utilised
• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader
• Demonstrate agility in designing and implementing new reports to track Talent Development
• Support the Director People Development in launching enrolling tracking regional and global learning programms such as but not limited to: F&B Academy Rooms Academy GM Development Program Global Leadership Programs

Employee Engagement and Communications

• Represent the organization as an exemplary ambassador of Ennismore and our brands service cultures

Finance

• Agile in managing budget billing collecting & recording financial transactions 
• Act on behalf of the business to work through complex situations and reduce risk interpreting and implementing company policies and employment legislation as appropriate
• Exercise sound judgment and integrity at all times to ensure confidentiality of protected information
• Review with Hotels L&D Managers where the properties financial KPIs are and see where Learning and Development can add value

Qualifications :

• Bachelors Degree/ Masters Degree from a reputable university majoring in Hospitality Management Business Administration Psychology or Education
• Minimum 7 years of total experience in Learning & Development ideally with strong operations background
• Previous experience in a luxury & lifestyle brand
• At least 4 years of experience in a clusterbased role
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading writing and oral proficiency in English language
• Strong working knowledge of digital tools
• Strong leadership interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multitask work well in stressful & highpressure situations
• A motivator & selfstarter
• Wellpresented and professionally groomed at all times
• Able to travel more than 75% of the time
• Preferable to be an Arabic speaker

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime