Team Leader - Alerts Screening - ADIB - Abu Dhabi Islamic Bank
نُشرت في :
02-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Team Leader Alerts Screening
Job Description
Role : Team Leader Alerts Screening
Location : Dubai JAFZA
Role Purpose:
Process Ownership & Control
Team Management
MIS & ysis
System Enhancements
Specialist Ss / Technical Knowledge Required for this role:
Role : Team Leader Alerts Screening
Location : Dubai JAFZA
Role Purpose:
- Solely responsible for screening and discounting of alerts in digital onboarding process.
- Ensure alerts are adequately reviewed and yzed prior to discounting or escalating to L3 for GCD review
- Ensure discounting of alerts is done as per GCD guidelines/Policy
- Ensure SLAs agreed with stakeholders are adhered
- Ensure user access reviews are conducted on biannual basis
- Ensure system enhancements are developed based on detailed specifications and deployed after thorough testing.
- Ensure SOP remains current and aligned with GCD Policy and regulatory mandates.
- Arrange periodical review meetings with stakeholders and track action items till closure
- Arrange periodical refresher trainings for team
- Ensure complaints received from stakeholders are acknowledged responded and status is updated in tracker.
- Ensure access to sensitive customer data remains restricted.
Key Accountabilities of the role
Process Ownership & Control
- Ensure QC checklist is reviewed and updated periodically to align with Policy SOP and workflows
- Ensure understanding gaps identified through QC are corrected through peridical refresher trainings
- Ensure errors are rectified on timely basis.
- Ensure incidents are reported and logged as per banks policy
- Ensure adherence to SLA & TATs
Team Management
- Ensure trainings announced by HR & adhoc ignments are completed (by the igned onshore and offshore team) on timely basis
- Ensure team remains updated with regulatory changes/guidelines published by GCD.
- Ensure process related trainings/refreshers are conducted on periodical basis
- Ensure goals setup and performance reviews are completed on time.
- Maintain adequate level of engagement within the team.
- Ensure staff accesses are aligned with role requirement.
MIS & ysis
- Ensure MIS/reports are published regularly
- Conduct periodical trend ysis and share feedback with senior management and stakeholders
- Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only
System Enhancements
- Drive process automation to reduce potential errors
- Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately doented and signedoff
- Ensure detailed E2E UAT is conducted successfully and evidence saved prior to signoff
- Conduct sanity check post deployment
Specialist Ss / Technical Knowledge Required for this role:
- Total Number of Years:5
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نوع التوظيف
دوام كامل
الإبلاغ عن هذه الوظيفة
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