Doorman

• Offer consistently professional, friendly, warm and engaging service • Ensure guests are greeted appropriately upon arrival in a warm manner • Open car doors for arriving and departing guests and escort them to the lobby • Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request • Forward all guest complaints or problems to the manager on duty • Ensure that an effective handover is made between duty shifts • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times