Essential Functions and Responsibilities:
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- Consulting Expertise
- Drives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives
- Regularly discusses and pursues client goals, demonstrating an understanding in clients' evolving business strategies
- Builds rapport with both the client and the Visa account team to promote retention
- Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success
- Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk
- Analysis
- Increases automation by leveraging internal features and available client attributes
- Aligns acceptance and fraud KPIs with Managed Solutions objectives
- Uses Business Intelligence tools to continually highlight client return on investment
- Processes ad hoc requests and uses existing functionality to accomplish goals
- Contributes to the continual enhancement of analytical tools
- Solutions Delivery
- Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules
- Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings
- Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
- Remains proficient in Visa and partner integrations, order and technical flow, and support resources
- Shares industry best practices within region