IT Help Desk Technician

Key Responsibilities:

• Technical Assistance:
  

  • Serve as the first point of contact for employees seeking technical assistance via phone email or inperson.
    
  • Diagnose and resolve hardware and software issues including laptops desktops printers and mobile devices.
    

• User Management:
  

  • Manage user accounts and permissions ensuring secure access to company systems and data.
    

• System Maintenance:
  

  • Install configure and maintain IT equipment and software applications.
    
  • Conduct regular system maintenance and updates to ensure optimal performance and security.
    

• Network Support:
  

  • Provide support for network connectivity issues and escalate complex problems to higherlevel support when necessary.
    

• Documentation:
  

  • Document and track all IT support requests and resolutions in the help desk ticketing system.
    

• Asset Management:
  

  • Assist with IT asset management including inventory tracking and equipment procurement.
    

• Collaboration:
  

  • Collaborate with other IT team members to implement new technologies and improve existing systems.
    

• Training and Guidance:
  

  • Provide training and guidance to employees on best practices for using IT resources.
    

• Specialized Support:
  

  • Provide specialized support for Zoho and ERP systems including troubleshooting user assistance and system maintenance.
    

• Security:
  

  • Manage basic security measures including antivirus updates firewall management and security protocols.
    

• Backup Management:
  

  • Manage company backups across different platforms and branches ensuring data integrity and recovery procedures.
    

Requirements

Benefits