Group Leader Technical Operations Flight Simulators

Duties & Responsibilities Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness, monitoring and guidance Ensure that all training devices are operating as per their certification standards, at all times Be the point of contact for the customer for all technical or operational queries and issues Ensure that the internal, customer, and Service Level Agreement (SLA) defined compliance and quality metrics / KPIs are consistently achieved. Deviations are tracked & actioned through corrective & preventive measures. Monitor the defect and interrupt counts and address accordingly